Name of moderator:Mr. Hamed Shirazi
Title of position statement:
Using the TASKS framework to understand users and system interaction barriers
Short abstract:
Designing information systems interfaces based on human cognitive abilities has become one of the most important trends in recent years. Different approaches and methods are developed and proposed under the umbrella of the Human-centered design (HCD) philosophy. Understanding users is one of the most critical characteristics of HCD. Understanding users is a recursive knowledge acquisition process that employs different disciplines such as psychology, sociology, cognitive science, ethnography, and so on. It leads to a deep insight into users’ needs, wants and desires and a well-defined design problem. However, it is a challenging task for design teams. Here, the implementation barriers of this task are presented. Next, it will be discussed how the TASKS framework could be employed as an enabler to help HCD designers understand their users’ cognitive capabilities better. TASKS framework is a newly established framework that helps researchers to detect implementation barriers. The framework has been defined based on an implementation science notion that defines all human activities as tasks. The implementer is an individual or an organization who accomplishes the task. The TASKS framework relies on the following premise: 1) we need an optimal level of mental stress to achieve our best mental performance, and 2) mental stress relates to perceived workload, as well as Affect, Skill, and Knowledge of implementer. The interaction of users with any system could be studied through the lens of this framework.
Biography:
Hamed A. Shirazi is a Ph.D. student at the Concordia Institute for Information Systems Engineering (CIISE), Concordia University, Canada. He is a member of the Concordia Design Lab under the supervision of Dr. Zeng. He has an MEng in Quality System Engineering from Concordia University. His research focuses on design methodologies, particularly Human-Centered Design. In addition, he is studying behavior intervention by design specifically negative behavior such as procrastination. He worked as a senior engineer for manufacturing companies for more than 12 years before starting his studies at Concordia University.
Mr. Hamed Shirazi
Ph.D. Student
Research Assistant - Concordia Design Lab
Concordia Institute for Information Systems Engineering, Concordia University
EV09.235, 1515 Saint-Catherine St W, Montreal, Quebec, Canada, H3G 2W1
Email: hamed.a.shirazi@concordia.ca and hamedashirazi@gmail.com